New: BookedSolid is now ISO 27001 Certified! Learn about our certification
About
Oliver is the founder and developer behind BookedSolid — the person building and maintaining the systems that handle patient calls, messages, and bookings for clinics across the platform. With a background in building software for the leisure industry and working on AI platforms, he brings practical engineering experience and a product-led perspective to healthcare automation.
His writing focuses on the technical and operational realities of AI in clinical settings: how AI phone systems actually work under the hood, what the research says about patient acceptance, and where the technology is heading for private practice.
Credentials
- Founder at BookedSolid — AI receptionist platform for private healthcare clinics
- Background in AI platform development and systems engineering
- Specialist in voice AI, practice management system integrations, and healthcare data security
- Writes on AI technology for clinics, patient experience research, and SaaS product design
Covers
AI voice systems for healthcareHealthcare software integrationPractice management systemsPatient experience and AI acceptanceData security in healthcareSaaS product development
Articles by Oliver Crockett
ai receptionistSeptember 19, 2026·10 min read
Your First 30 Days with an AI Receptionist: What Actually Happens
What happens after a clinic signs up for an AI receptionist: setup, the PMS connection, test calls, the first week of reviews, and when to widen cover.
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virtual receptionistSeptember 4, 2026·10 min read
How Much Does a Virtual Receptionist Cost in the UK? (2026 Prices)
What a virtual receptionist costs in the UK in 2026: published prices from six providers, per-call and per-minute rates, hidden extras, and how AI compares.
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announcementAugust 26, 2026·6 min read
BookedSolid Is Now ISO 27001 Certified: What It Means for Your Clinic
BookedSolid is now ISO 27001 certified. What the standard covers, how it goes beyond GDPR, and what certification means for clinics and multi-site groups.
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clinikoJuly 7, 2026·10 min read
How Cliniko Works with AI Receptionists
How an AI receptionist works with Cliniko: connecting through the API to book, reschedule and cancel appointments by phone in your live Cliniko diary.
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ai phone answeringJuly 3, 2026·10 min read
AI Phone Answering Service for Clinics: A Complete Guide
An AI phone answering service is software that answers a clinic's calls automatically, books appointments and runs 24/7. Here is what it is and how it works.
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technicalJune 23, 2026·10 min read
How Do AI Receptionists Work?
How do AI receptionists work? A clear guide to the technology behind them: how an AI receptionist answers calls, understands patients and books into your clinic diary.
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guideJune 12, 2026·8 min read
How to Set Up Automated Reminders for Your Clinic
Automated appointment reminders cut no-shows by up to 38%. A step-by-step guide to setting up SMS, email and voice reminders that keep clinic diaries full.
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practice management softwareJune 11, 2026·12 min read
Best Practice Management Software for Private Clinics in the UK
Compare the best practice management software for UK private clinics in 2026: Cliniko, Nookal, PracticeHub, ClinicOffice and Splose, with pricing and fit.
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guideMay 14, 2026·10 min read
AI Booking Assistant for Clinics: How Virtual Schedulers Support Reception Teams
An AI booking assistant answers a clinic's calls, checks live diary availability and books the appointment itself, 24/7. What it does, costs and how to choose.
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guideMay 13, 2026·12 min read
8 Strategies to Get Your Clinic Mentioned in AI Overviews
How to get your clinic mentioned in AI Overviews and cited by ChatGPT: an 8-step checklist covering schema, directories and reviews, plus how to measure it.
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guideMarch 25, 2026·8 min read
Do Patients Like AI Receptionists? What the Research Says
New research shows patient comfort with AI receptionists is rising fast. Here's what the data says about satisfaction, trust, and when patients still prefer a human.
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