New: BookedSolid now integrates with Splose. Read more
About
Oliver is the founder and developer behind BookedSolid — the person building and maintaining the systems that handle patient calls, messages, and bookings for clinics across the platform. With a background in building software for the leisure industry and working on AI platforms, he brings practical engineering experience and a product-led perspective to healthcare automation.
His writing focuses on the technical and operational realities of AI in clinical settings: how AI phone systems actually work under the hood, what the research says about patient acceptance, and where the technology is heading for private practice.
Credentials
- Founder at BookedSolid — AI receptionist platform for private healthcare clinics
- Background in AI platform development and systems engineering
- Specialist in voice AI, practice management system integrations, and healthcare data security
- Writes on AI technology for clinics, patient experience research, and SaaS product design
Covers
AI voice systems for healthcareHealthcare software integrationPractice management systemsPatient experience and AI acceptanceData security in healthcareSaaS product development
Articles by Oliver Crockett
technicalJune 23, 2026·10 min read
How Do AI Receptionists Work?
How do AI receptionists work? A clear guide to the technology behind them: how an AI receptionist answers calls, understands patients and books into your clinic diary.
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guideJune 12, 2026·8 min read
How to Set Up Automated Reminders for Your Clinic
Automated appointment reminders cut no-shows by up to 38%. A step-by-step guide to setting up SMS, email and voice reminders that keep clinic diaries full.
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practice management softwareJune 11, 2026·12 min read
Best Practice Management Software for Private Clinics in the UK
Compare the best practice management software for UK private clinics in 2026: Cliniko, Nookal, PracticeHub, ClinicOffice and Splose, with pricing and fit.
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guideMay 14, 2026·10 min read
AI Booking Assistant for Clinics: How Virtual Schedulers Support Reception Teams
An AI booking assistant answers a clinic's calls, checks live diary availability and books the appointment itself, 24/7. What it does, costs and how to choose.
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guideMay 13, 2026·12 min read
8 Strategies to Get Your Clinic Mentioned in AI Overviews
How to get your clinic mentioned in AI Overviews and cited by ChatGPT: an 8-step checklist covering schema, directories and reviews, plus how to measure it.
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guideMarch 25, 2026·8 min read
Do Patients Like AI Receptionists? What the Research Says
New research shows patient comfort with AI receptionists is rising fast. Here's what the data says about satisfaction, trust, and when patients still prefer a human.
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