A booked slot is not the same as a treated patient. BookedSolid confirms every appointment the moment it is made, reminds the patient on the channels they read, and handles the reply. Patients who would have forgotten turn up, and patients who cannot make it cancel early enough for the slot to be filled.
Reminders are one part of the AI receptionist for healthcare clinics, alongside call answering, appointment booking, messaging, payments, and more.
reminders: patients reply in plain English and the diary updates
average call, down from 4 to 5 minutes
confirmed automatically, made on a call, online or at the desk
The sequence starts the moment an appointment lands in your diary, wherever it came from:
That last step is where most appointment reminder services stop: they send the message, and the reply and the diary stay your team’s problem. BookedSolid handles all three.
Most reminder systems only accept a keyword reply to confirm or cancel; anything a patient writes in their own words goes unanswered. BookedSolid answers it:
It is the same agent that answers your phone, working by text. Nothing a patient writes back goes unread, and nothing needs your team to action it the next morning.
Patients do not all live on one channel, so reminders should not either. BookedSolid sends confirmations and appointment reminders by SMS, WhatsApp and email, keeps each patient’s messages in one thread even when the conversation moves between channels, and logs everything against their record in your PMS.
A booking made at the front desk, online, or on a call BookedSolid answered overnight (AI call answering) is confirmed the moment it lands in the diary, and the patient gets the same reminders as everyone else. There is nothing for your team to do: once an appointment is in the diary, the patient gets a confirmation and reminders.
A no-show is a loss you can see: an empty slot in today’s diary. A patient who never rebooks is a loss nobody notices, because the appointment they should have booked was never in the diary at all. The review after a course of treatment, the annual check-up and the six-month follow-up are usually left to the patient to remember, and often forgotten. Chasing those bookings is work a receptionist rarely has time for, and it is exactly what a patient recall system does. BookedSolid runs recalls automatically, inviting each patient back when they are due and booking them straight into the diary when they say yes. Health First Group runs recalls this way alongside its reminders across 22 locations.
Every DNA is an unpaid slot, an idle practitioner and a patient whose treatment has stalled. No single feature fixes that. It takes four working together:
BookedSolid does all four without adding any work for your team. What no-shows cost a clinic, and how to reduce them, is covered in our guide to reducing no-shows.
BookedSolid connects to your practice management system and works from your live diary, so reminders always match it. It comes already set up for physiotherapy, chiropractic, podiatry, osteopathy, audiology and psychology clinics.
You decide which channels to use (SMS, WhatsApp, email), when reminders go out, and when lapsed patients should be invited back.
From then on, every new booking gets a confirmation and reminders automatically, and nothing changes in how your team uses the diary.
Clinics typically go from sign-up to first reminder inside 48 hours, on the 7-day free trial, with no setup fees.
A reminder is only useful if it matches the diary. BookedSolid works from your live PMS diary, so if an appointment moves, the reminders move with it. When a patient replies to change or cancel, the diary is updated straight away and the exchange is saved to their record.
A reminder thread holds names, appointment details and sometimes health context, so it is handled like the clinical data it is: data minimisation throughout, with BookedSolid using only what each message needs, encryption in transit and at rest, and UK and EU clinic data held within the UK and EU. Coverage spans UK GDPR, EU GDPR, the Australian Privacy Principles and the New Zealand Privacy Act, with the NHS Data Security and Protection Toolkit met and ISO 27001 certification.
EU GDPR
UK GDPR
Australian Privacy Principles
New Zealand Privacy Act
ISO 27001 certification.
NHS Data Security and Protection ToolkitA network handling around 2,000 calls a week runs its two-way appointment reminders through BookedSolid, alongside the website widget and custom NDIS diary rules, with out-of-hours cover across every site. Reminders at a scale no admin team could send by hand, let alone answer.
Read the Health First Group story →The same agent that answers Physica’s phones runs its website chat and its outbound: SMS follow-up after appointments and automatic waiting-list contact when slots open, so outbound messages come from the system that already knows the diary.
Read the Physica story →BookedSolid is one fixed monthly price based on practitioner count, with reminders, confirmations, recalls and replies all part of the platform rather than paid add-ons. WhatsApp and email reminders are included in the monthly price. SMS reminders carry a standard per-message charge, so the texts you send are the only cost that moves with volume; the details are on the pricing page.
Automated appointment reminders are messages sent to patients ahead of their appointments without anyone at the clinic sending them by hand: a confirmation when the booking is made, then reminders as the appointment approaches, by SMS, WhatsApp or email. BookedSolid's version is two-way, so patients can reply to confirm, move or cancel, and the diary updates itself. Our guide to automated appointment reminders covers the category.
Reminders can go out by SMS, WhatsApp and email, and you choose the mix your clinic uses. However a patient replies, it is all one conversation. If someone gets an email reminder, texts back to ask for a later time, then confirms on WhatsApp, that is one exchange about one appointment, not three messages in three different places.
Yes, and in their own words. A patient can write “I can’t make Tuesday, any chance of Thursday afternoon?” and the reschedule is handled in the thread: new slot offered, diary updated, change confirmed. No keyword commands, no unmonitored inbox, no note for reception to action later.
On the schedule your clinic sets. A confirmation goes immediately, and reminder timing ahead of the appointment is configured to how far in advance your patients book and how you want the run-up to feel.
Reminders work when they are timely, on a channel the patient reads, and effortless to act on; a reminder a patient can reschedule from turns silent no-shows into early cancellations, which is the difference between an empty slot and a refilled one. The full case, with the numbers behind it, is in how to reduce no-shows.
Put BookedSolid on your reminders: live in under 48 hours, no setup fees, no lock-in.