The enterprise AI receptionist for multi-site clinic groups

Yes. BookedSolid runs any number of locations from one account, with each site keeping its own phone number, diary, opening hours and rules. Health First Group runs it across 22 locations in Australia, and The Physio Lounge across seven sites in the UK with one centralised admin team. Multi-location support is included in the standard subscription; the enterprise package adds the contract, pricing, setup and support that larger groups need.

Groups with 20 or more practitioners, or with several locations run as one organisation, such as national allied health groups, physiotherapy and chiropractic groups, and university clinics. Smaller multi-site practices can run on the standard subscription, which already includes unlimited locations.

Yes. Calls route by the number dialled, so each location's published number reaches that location's diary and rules without a menu. Health Sciences University's Bournemouth and London clinics run this way. Transfers to a person can go to a local team or a central one, following rules you set.

Yes. Opening hours, appointment types, deposit rules, transfer rules and custom instructions are set per site under the same account. Health First Group, for example, keeps certain NDIS appointment types in the diary when cancelled so staff can follow up.

BookedSolid connects to the phone system a group already runs, so published numbers stay the same. Health First Group integrated BookedSolid with the PBX serving its 22 locations. Tell us which system you use on the scoping call.

Yes. Each site connects to its own practice management system, and BookedSolid supports Cliniko, Nookal, Coreplus, PracticeHub, PracSuite, ClinicOffice, Splose and Semble, so a group that has grown by acquisition does not need to migrate every clinic to one system first.

Custom contract terms and SLAs tailored to how the organisation operates, discounted volume pricing on the practitioner-based model, unlimited locations on one platform, complex setup support for bespoke workflows, integrations and routing, and extensive onboarding and ongoing support. A customised Data Processing Agreement is available where the standard one does not fit.

BookedSolid is ISO 27001 certified (ISO/IEC 27001:2022, audited by the British Assessment Bureau, valid until 3 August 2029) and holds the NHS Data Security and Protection Toolkit. The platform is built in-house, encrypts every interaction in transit and at rest, applies role-based and fully auditable access, and keeps UK and EU clinic data within the UK and EU. A security questionnaire can reference a certified information security management system rather than self-declared answers, and the certificate can be downloaded from this page, with a standard DPA available up front for procurement and due diligence. Full detail is on the security page.

It starts with a scoping call to map sites, numbers, systems and rules, then the first clinic goes live and its routing is tested on real calls, then the remaining sites are added on your schedule with onboarding and ongoing support from the BookedSolid team.

Yes. Everything runs in one platform with role-based access, every call, message and booking is logged against the patient record in the practice management system, and transfer rules decide which calls reach a person and which team takes them. Many groups run reception-first: staff answer when they can and BookedSolid picks up after three rings, with callers able to ask for a person at any point.

Yes. Phone, SMS, email and website chat are handled by the same agent and logged against the same patient record, so a patient who rings one site and messages another is still one patient to your team, and your central team manages one system rather than several.

Yes. BookedSolid is used by national allied health groups in Australia, complies with the Australian Privacy Principles, supports organisation-specific rules such as NDIS appointment handling, and is priced in Australian dollars. Health First Group, with 22 locations across Australia, is the largest example.

Simultaneous calls are answered in parallel, so a Monday-morning rush across several sites does not form a queue and no caller hears an engaged tone. Health First Group's network runs around 2,000 calls a week through BookedSolid.