Every missed call is a patient booking somewhere else. BookedSolid answers every call instantly, 24 hours a day, books the appointment straight into your practice management system, and follows up by SMS, WhatsApp and email.
Physica Physiotherapy
Health Sciences University
The Physio Lounge
Health First Group
The Podiatry Group
Active X Clinics
The Healing Centre
The Hearing Corner
Good Vibes PhysioCalls a day answered at Physica Physiotherapy
Of calls handled with no human intervention at Health Sciences University
Sites covered around the clock for Health First Group
The fastest way to judge an AI phone receptionist is to talk to one. Try it now: ask to book an appointment, change it, then cancel it. That is the same conversation your patients would have.
The phone is still how most patients reach a clinic, and every unanswered ring is a patient you may not get back. BookedSolid picks up instantly, at any hour: while your team is treating, over lunch, after closing and on bank holidays.
Physica Physiotherapy has more than 300 calls a day handled this way, with the average call down to 1 minute 13 seconds.
AI call answering for clinics →Answering the phone is half the job; the booking is the point. BookedSolid reads and writes your diary live, so patients book, cancel and reschedule in a single call, against real availability, rather than leaving a message for the morning.
A full diary only counts if patients turn up. BookedSolid sends automated reminders and confirmations on the channels patients actually read, and chases the gaps a cancellation leaves behind.
Other platforms stop at calls. BookedSolid covers every channel a patient uses: voice, SMS, WhatsApp, email and web chat, in one platform with one view of the patient. The same agent answers your phone and your website chat, so patients get one consistent experience however they arrive, and your team manages one system rather than several. A patient who texts back gets an answer; an email enquiry becomes a booking rather than a queue item.
BookedSolid plugs into your PMS with live read and write access, and comes pre-loaded with clinical configurations for the specialties above.
Set the greeting, what it can and cannot handle, and exactly when calls transfer to your team.
Start with the 7-day free trial; there are no setup fees and no lock-in.
BookedSolid is built around live two-way integration with the systems UK, Australian and New Zealand clinics already run. No copy-typing between screens: bookings, changes and call notes land in the patient record as they happen.
BookedSolid is built entirely in-house, not assembled on third-party agent tools, with data minimisation applied throughout: it accesses only the patient details needed to handle the specific call, message or booking, and retains nothing beyond what is necessary. Every interaction is encrypted in transit and at rest, access is role-based and fully auditable, and patient data is never sold or shared with third parties. UK and EU clinic data stays within the UK and EU, and compliance is built to the standard of every region BookedSolid serves: UK GDPR, EU GDPR, the Australian Privacy Principles and the New Zealand Privacy Act, plus the NHS Data Security and Protection Toolkit and ISO 27001 certification. A standard Data Processing Agreement is available for your compliance records.
Just as important is knowing what not to automate. You decide which calls the AI handles and which reach your team. Many clinics run reception-first routing: your team answers when they can, the AI picks up after three rings, and callers can ask for a person at any point. Sensitive or urgent calls transfer according to rules you control, down to details like never completing a same-day cancellation without a human involved.
EU GDPR
UK GDPR
Australian Privacy Principles
New Zealand Privacy Act
ISO 27001 certification.
NHS Data Security and Protection Toolkit BookedSolid is one fixed monthly price based on the number of practitioners in your clinic, with unlimited usage: no per-call or per-minute charges, and no surprise bill after a busy week. There are no setup fees and no lock-in, and every clinic starts on a 7-day free trial. For most clinics it costs a fraction of extra reception cover, and unlike a metered answering service the cost stays flat as call volumes grow.
Read our guide to what an AI receptionist costs.
More than 300 calls a day handled, the average call down to 1 minute 13 seconds from 4 to 5 minutes, and the hour of morning voicemail actioning gone. Reception answers first; the AI picks up after three rings, so no call is lost and no job is replaced.
Read the Physica story →Around 70% of 2,000 monthly calls across the university's two clinics were going unanswered. Now around 60% of calls are handled with no human intervention, with over 700 appointment requests processed automatically each month. "BookedSolid has significantly improved our clinical service by ensuring that all patient calls are answered." Matthew Southam, Deputy Director of Clinical & Rehabilitation Services.
Read the HSU story →Evening and weekend calls used to roll to voicemail, and bookings were lost with them. Now the group runs a bigger clinical team with a smaller admin team: from 11 physios and 5 admin staff to 12 physios and 3.
Read the Physio Lounge story →An AI receptionist is software that answers your clinic’s phone with a natural voice, understands what the patient needs, and completes the task: booking, changing or cancelling appointments, answering common questions and taking messages. You will also see the same product called an AI phone answering service or an automated receptionist. Unlike a human receptionist, it answers every call instantly, at any hour. Our guide to how AI receptionists work in clinics covers the mechanics.
No. A virtual receptionist is a human answering your calls remotely, usually charged per call or per minute and working set hours. An AI receptionist, sometimes called a digital receptionist, is software: it answers instantly, around the clock, and the cost does not rise with call volume. The blended labels usually mean the software: an AI virtual receptionist is the software kind, and in healthcare a virtual medical receptionist is a person while an AI medical receptionist is software. The trade-offs are compared in AI receptionist vs virtual receptionist.
An IVR asks patients to press buttons and routes them down a menu; nothing gets done until a human picks up. An AI receptionist holds a natural conversation and completes the job itself, including the booking. The full comparison is in IVR vs AI voice agents.
Patients care most about the outcome: a call answered instantly at 8pm beats a voicemail box every time. Older and less digital patients often prefer it to being asked to book online. The evidence is gathered in do patients like AI phone systems.
The call transfers to your team, following rules you set: by topic, by urgency or at the patient’s request. Many clinics run reception-first routing, where staff answer when they can and the AI picks up after three rings, and callers can ask for a person at any point in the conversation.
Put BookedSolid on your phones this week: live in under 48 hours, no setup fees, no lock-in.