Referral Programme Terms and Conditions

1. Overview

The BookedSolid Health Customer Referral Program allows eligible existing customers to earn a referral reward by introducing new qualifying clinics or health practices to BookedSolid Health. By participating in or submitting a referral under this Program, the Referrer agrees to be bound by these Terms and Conditions.

2. Eligibility Requirements

2.1 Eligible Referrers

To be eligible to participate and receive an Incentive under this Program, the Referrer must:

• Be an existing, active paid account holder in good standing with BookedSolid Ltd at the time of referral submission and at the time the Incentive becomes payable.
• Not be in default of any fees, invoices, or contractual obligations owed to BookedSolid Ltd.
• Not be an employee, contractor, officer, director, or immediate family member of an employee or contractor of BookedSolid Ltd.

2.2 Eligible Referred Clinics

To qualify as an Eligible Referred Clinic, the referred business must:

• Be a legally registered healthcare, medical, or wellness clinic or practice operating in a jurisdiction served by BookedSolid Ltd.
• Be a genuine new customer to BookedSolid Ltd with no prior account, trial, or contract under any trading name or corporate entity.
• Enter into a standard, fully executed commercial contract or paid subscription with BookedSolid Ltd.
• Maintain completely independent ownership and control from the Referrer. Self-referrals, referrals between sister clinics, parent companies, directors, or common beneficial owners are strictly prohibited.

3. Qualifying Criteria and Incentive Payment

3.1 The Incentive

For each successful referral that satisfies all conditions outlined in these Terms, the Referrer will be eligible to receive a single, one-off referral fee of £500.

3.2 Three-Month Minimum Trading Requirement

The Incentive is subject to a strict three-month continuous active trading period.

• Three-Month Threshold: The Referred Clinic must remain an active, paying customer in good financial standing with BookedSolid Ltd for a minimum of three full, consecutive calendar months starting from the commencement date of the Referred Clinic’s initial paid subscription.
• Early Termination Non-Eligibility: If the Referred Clinic cancels, terminates, suspends, breaches its agreement, requests a refund, or otherwise ceases active trading with BookedSolid Ltd at any point prior to the completion of the full three-month period, no Incentive shall be earned, payable, or owed under any circumstances.
• Late Payments and Default: If the Referred Clinic fails to pay subscription fees due during the initial three-month period, the qualification timeline will pause until all outstanding balances are settled in full, or the referral will be invalidated at the sole discretion of BookedSolid Ltd.

3.3 Payment Processing

• Verification: Following the completion of the three-month period, BookedSolid Ltd will conduct an administrative audit to verify compliance.
• Payout Method: Verified Incentives will be paid within thirty business days following successful completion of the three-month trading period via direct bank transfer to a bank account nominated by the Referrer, or applied as an account credit upon mutual written agreement.
• Taxation: The Referrer holds sole responsibility for any tax liabilities, reporting requirements, or statutory obligations resulting from receipt of the Incentive.

4. Submission and Referral Validation

• Referrals must be submitted prior to or simultaneously with the Referred Clinic registering or contracting with BookedSolid Ltd using the official referral mechanism provided via the BookedSolid Ltd dashboard.
• Retroactive referral claims for clinics that have previously made contact, requested information, trialed, or signed with BookedSolid Ltd prior to official referral submission will not be honored.
• If multiple Referrers submit the same Referred Clinic, the Incentive will be attributed solely to the first submission recorded in the BookedSolid Ltd system.

5. Anti-Fraud and Abuse Prevention

BookedSolid Ltd maintains a zero-tolerance policy against exploitation, fraud, and system abuse:

• Prohibited Conduct: Any attempt to manipulate or exploit the Program—including self-referral, creation of shell entities, collusion, deceptive marketing, or misrepresentation—will result in immediate disqualification and potential termination of existing BookedSolid Ltd services.
• Sole Discretion: BookedSolid Ltd reserves the right to audit referral activity, withhold payment, and disqualify any participant suspected of fraudulent behavior or breach of these Terms.
• Unclaimed Funds: If a Referrer fails to provide valid payment details within ninety calendar days of request, the Incentive will be permanently forfeited.

6. Limitation of Liability and Program Modifications

• Program Changes: BookedSolid Ltd reserves the right to amend, suspend, or terminate the Program or alter these Terms at any time without prior notice.
• Grandfathering: Referrals submitted prior to any modification or termination will remain subject to the Terms in effect at the time of submission, subject to satisfying the three-month trading requirement.
• No Employment Relationship: Participation in the Program does not create any agency, employment, joint venture, or legal partnership between the Referrer and BookedSolid Ltd.
• Limitation of Liability: To the maximum extent permitted by applicable law, BookedSolid Ltd shall not be liable for any indirect, incidental, or consequential losses arising from participation in the Program.

7. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this Program shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Information

For inquiries regarding the Customer Referral Program or status updates, please submit a request through the platform account dashboard or contact customer support directly.