Cookie Policy
BookedSolid Ltd
Last Updated: 20/01/2026, Version Nr 2.0
1. Introduction
This Cookie Policy explains how BookedSolid Ltd ("we", "us", "our") uses cookies and similar technologies on our website bookedsolid.health (the "Website").
This policy should be read alongside our privacy policy, which provides more information about how we collect and use personal data.
Important:
We will only store cookies on your device after you have given us your consent, except for cookies that are strictly necessary for the Website to function. You can change your cookie preferences at any time.
Patient data is never collected by cookies within our services.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Types of cookies we use:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
- First-party cookies: Set by our website directly
- Third-party cookies: Set by other organisations through our website (e.g., analytics providers, advertising platforms)
3. Legal Basis for Using Cookies
We comply with the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR).
Under PECR Regulation 6, we must:
- Obtain your consent before storing or accessing non-essential cookies on your device
- Provide clear and comprehensive information about the cookies we use
- Give you an easy way to withdraw your consent
Exception: We do not need consent for cookies that are "strictly necessary" to provide a service you have explicitly requested (e.g., remembering items in your shopping basket or maintaining your logged-in session).
4. Cookies We Use
We categorise our cookies into four types: Strictly Necessary, Performance, Functional, and Targeting. Below is detailed information about each cookie we use.
4.1 Strictly Necessary Cookies
These cookies or data items stored in local storage (in your browser) are essential for our Website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the Website would not function properly without them.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| AMCV_x | Cloudflare | Security | 180 days |
| AMCVS_x | Cloudflare | Security | Session |
| CF_VERIFIED_DEVICE_x | Cloudflare | Security | 180 days |
| adminSession | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| Client_id | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| Device_trust_token | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| BookedSolid | User Log-in and Account Profile Administration | Persistent | |
| FBVisitedChangelogsTracker | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| featurebaseGlobalAuth | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| isAdmin | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| name | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| navEnlarge | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| registrationDate | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| settings | BookedSolid | User Log-in and Account Profile Administration | Persistent |
| Bs_Session_ID | BookedSolid | User Log-in and Account Profile Administration | Session |
Legal basis: These cookies are exempt from consent requirements under PECR Regulation 6(4) as they are strictly necessary to provide services you have requested.
4.2 Performance Cookies (Analytics)
These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this information to improve how our Website works.
You can accept or reject these cookies. If you reject them, we will not know when you have visited our Website and will not be able to monitor its performance for your visit.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and collects data on website usage | 2 years |
| _ga[unique ID] | Google Analytics | Stores and counts pageviews | 2 years |
What Google Analytics tracks:
- Pages you visit on our Website
- How long you spend on each page
- How you arrived at our Website (e.g., search engine, direct link, referral)
- What you click on while visiting our Website
- Your approximate location (country/city level only)
- Your browser and device type
Data processing: Google Analytics processes your IP address, but we have enabled IP anonymisation, which means your full IP address is not stored or processed. Google acts as a data processor on our behalf.
Further information: Google Analytics Privacy Policy | Google Analytics Opt-out Browser Add-on
Legal basis: Consent (PECR Regulation 6)
4.3 Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| Featurebase_anon_id | Featurebase | Enables our customer support and feedback tool. Identifies you anonymously when you submit feedback or support requests so we can respond to you. | 11 months |
| Featurebase_anon_id__[unique ID] | Featurebase | Works with Featurebase_anon_id to track feature requests and bug reports you've submitted | 11 months |
| anon_distinct_id | ElevenLabs | Enables AI voice features on our Website (e.g., demo voice samples). Ensures consistent experience across visits. | 12 months |
Featurebase: Our customer support and product feedback tool. If you reject these cookies, you can still contact us via email (privacy@bookedsolid.health) but the in-app feedback widget may not function.
Further information: Featurebase Privacy Policy
ElevenLabs: Provides AI voice technology for product demonstrations on our Website. If you reject these cookies, voice demos may not play consistently.
Further information: ElevenLabs Privacy Policy
Legal basis: Consent (PECR Regulation 6)
4.4 Targeting/Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
These cookies are usually placed by advertising networks with our permission. They remember that you have visited our Website and share this information with other organisations such as advertisers.
If you do not allow these cookies, you will still see advertisements, but they will not be personalised to your interests.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. Used to measure and optimise the performance of our Facebook advertising campaigns. | 90 days |
| presence | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | Session |
| fr | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 90 days |
| dpr | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 7 days |
| datr | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 6 months |
| c_user | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 1 day |
| ar_debug | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | Session |
| sb | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 8 months |
| wd | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 1 week |
| xs | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 12 months |
| cee | Meta (Facebook) | Tracks visitors across websites to display relevant advertisements. | 3 months |
How advertising cookies work:
- When you visit our Website, these cookies note your visit
- When you visit other websites, you may see advertisements for BookedSolid based on your previous visit to our site
- We use these cookies to measure how many people clicked on our advertisements and subsequently visited our Website
Cross-site tracking: These cookies enable third parties to track you across multiple websites. If you reject these cookies, you will still see advertisements but they will not be based on your browsing history.
Further information:
Legal basis: Consent (PECR Regulation 6)
4.5 YouTube Cookies (Embedded Videos)
We embed YouTube videos on our Website. When you play a video, YouTube sets cookies on your device. We use YouTube's "privacy-enhanced mode" which limits the cookies set until you actually play a video.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| VISITOR_INFO1_LIVE | YouTube | Estimates users' bandwidth on pages with integrated YouTube videos | 179 days |
| YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen | Session |
| yt-remote-device-id | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent |
| yt-remote-connected-devices | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent |
| _Secure-3PSID | YouTube (Alphabet) | Builds a profile of website visitor interests to show relevant and personalised ads through retargeting | 13 months |
| _Secure-3PAPISID | YouTube (Alphabet) | Collects information on user behaviour on multiple websites for more relevant advertising | 13 months |
| _Secure-1PAPISID | YouTube (Alphabet) | Collects information for advertising purposes | 13 months |
| _Secure-1PSID | YouTube (Alphabet) | Builds profile for targeted advertising | 13 months |
| SSID | YouTube (Alphabet) | Google authentication and targeted advertising | 13 months |
| APISID | YouTube (Alphabet) | Downloads Google Analytics data | 13 months |
| HSID | YouTube (Alphabet) | Security cookie for Google Account login | 13 months |
| SAPISID | YouTube (Alphabet) | Creates a profile for personalised advertising | 13 months |
| SID | YouTube (Alphabet) | Security cookie to protect user data from unauthorised access | 13 months |
Your control: If you reject targeting cookies in our cookie banner, we will not load embedded YouTube videos automatically. You can still watch videos by clicking to accept YouTube cookies on a per-video basis.
Further information: Google Privacy Policy
Legal basis: Consent (PECR Regulation 6) under "Functional Cookies"
5. How to Manage Your Cookie Preferences
5.1 Our Cookie Banner
When you first visit our Website, you will see a cookie banner that gives you the following options:
- "Accept All Cookies" - Allows all cookies described in this policy
- "Reject Non-Essential Cookies" - Allows only Strictly Necessary cookies (Section 4.1)
- "Manage Preferences" - Opens a detailed panel where you can:
- Accept or reject each category of cookies (Performance, Functional, Targeting)
- View detailed information about each cookie type
- Save your specific preferences
Your choice is saved in the "cookie_consent" cookie (a Strictly Necessary cookie) for 12 months, so we don't ask you on every visit.
5.2 Changing Your Preferences After Initial Choice
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.
5.3 Managing Cookies Through Your Browser
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies
- Block cookies from being set
- Set preferences for specific websites
Important: If you disable all cookies through your browser, our Website may not function properly. You may not be able to log in, and certain features may not work.
How to manage cookies in common browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
Chrome Cookie Settings - Firefox: Settings → Privacy & Security → Cookies and Site Data
Firefox Cookie Settings - Safari: Preferences → Privacy → Cookies and website data
Safari Cookie Settings - Edge: Settings → Cookies and site permissions → Cookies and site data
Edge Cookie Settings - Mobile browsers: Settings vary by device and browser. Check your device's help function for specific instructions.
5.4 Opt-Out Tools for Advertising Cookies
You can opt out of interest-based advertising from participating companies:
- Your Online Choices (Europe)
- Network Advertising Initiative (US)
- Google Ads Settings
- Facebook Ad Preferences
Note: Opting out of advertising cookies does not mean you will see fewer advertisements. You will still see the same number of ads, but they will not be tailored to your interests.
6. Consequences of Rejecting Cookies
If you reject non-essential cookies, the following may occur:
Performance Cookies:
- We cannot measure Website performance or understand how visitors use our site
- We cannot identify and fix technical issues as quickly
- We cannot understand which content is most popular
Functional Cookies:
- The customer support/feedback widget may not function properly
- You may need to contact us via email instead
- Voice demos and product demonstrations may not work consistently
- You may need to re-enter preferences on each visit
Targeting Cookies:
- You will still see advertisements for BookedSolid, but they will not be personalised to your interests
- We cannot measure the effectiveness of our marketing campaigns as accurately
- You may see the same advertisement repeatedly
All non-essential cookies:
- The Website will still function for basic browsing and information
- You can still create an account, log in, and use our services
- Strictly Necessary cookies will still be used to ensure security and basic functionality
7. Similar Technologies
In addition to cookies, we may use other technologies that work in a similar way:
- Web beacons/Pixel tags: Small graphic images (sometimes called "tracking pixels") embedded in web pages or emails. They work with cookies to identify when a page has been viewed or an email has been opened.
- Local storage: HTML5 local storage, which allows websites to store information locally on your browser. This information persists even after your browser is closed.
- Session storage: Similar to local storage but is deleted when you close your browser tab.
These technologies are subject to the same consent requirements as cookies and are covered by this Cookie Policy.
8. Third-Party Websites
Our Website may contain links to third-party websites. When you click on these links, you will be redirected to those websites, which have their own cookie policies.
We are not responsible for the cookies used by third-party websites. We recommend you read their cookie policies before using their websites.
9. Cookies and Personal Data
Some cookies may collect or process personal data (as defined in UK GDPR). When this occurs:
- The processing is covered by both this Cookie Policy and our Privacy Policy
- The data controller is BookedSolid Ltd (for first-party cookies) or the third party provider (for third-party cookies)
- You have rights under UK GDPR including the right to access, rectification, erasure, restriction, data portability, and objection
Anonymous/pseudonymous data: Many cookies collect data that is anonymous (cannot identify you) or pseudonymous (uses an identifier that could potentially be linked to you). Where possible, we use anonymisation techniques to protect your privacy.
10. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in the cookies we use
- Changes in technology or law
- Changes in our business practices
When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through a banner on the Website
- Request fresh consent for any new cookies that require consent
- Send email notifications to registered users for material changes
We encourage you to review this Cookie Policy periodically.
11. International Visitors
Our Website is operated from the United Kingdom. If you visit our Website from outside the UK, please be aware that:
- Cookies may be transferred to and stored in the UK
- Our Website complies with UK cookie laws (PECR)
- If you are in the EU/EEA, our practices also comply with ePrivacy Directive requirements
- Different countries may have different cookie regulations
For information about international data transfers, please see our Privacy Policy.
12. Complaints and Questions
If you have questions about our use of cookies or wish to make a complaint, please contact us:
- Email: privacy@bookedsolid.health
- Data Protection Officer: info@waivern.com
If you are not satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
- Live Chat: Available on ICO website
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
13. Further Information
For more information about cookies and online privacy: